Privacy Policy
Privacy Policy
Revision: 1
Last modified: February 17, 2026
PERSONAL DATA PROCESSING
1. What is personal data
Personal data means any information relating to an identified or identifiable natural person, such as your contact information, order details or product data.
Data privacy is of high importance to TRAZOS, and we want to be open and transparent about how we process your personal data. This policy explains how your personal data is processed and protected.
2. Grundsätze der Datenverarbeitung bei TRAZOS
We adhere to the following principles when processing your personal data:
- We collect personal data only for specified, explicit and legitimate purposes;
- We do not collect personal data beyond what is necessary for those purposes;
- We do not use personal data for other purposes unless stated herein or with prior consent;
- We do not disclose personal data to third parties except as described herein or with prior consent;
- We strive to keep information accurate and up to date;
- We implement appropriate technical and organizational measures to protect your personal data;
- We store personal data only as long as necessary for the purposes for which it was collected or as required by law;
- We retain personal data only for as long as necessary to fulfil contractual obligations, comply with legal retention requirements, or handle warranty and statutory claims.
3. Personal data we collect and process
When you interact with TRAZOS via our website or other communication channels, we may collect and process personal data including:
- Your personal details such as name, email address, postal address (if provided), phone number (if provided), IP address, language and approximate location.
- Purchase data including order details, delivery address, products purchased and transaction information processed by payment providers.
- Customer support requests.
- Survey or feedback responses.
- Usage data collected via cookies and similar technologies
- Any other personal data you actively provide to us.
4. Purposes of processing personal data
We process your personal data in order to:
- Fulfil contracts and deliver products
- Manage warranty or statutory claims
- Communicate regarding orders or requests
- Send marketing communications where consent is given
- Improve our services and user experience
5. Where we store your personal data
We generally store and process data within the European Economic Area (EEA).
Where transfers outside the EEA occur, we ensure appropriate safeguards are in place.
6. Disclosure to third parties
We do not sell personal data.
Data may be shared only:
– to fulfil contracts (e.g. shipping or payment providers)
– to comply with legal obligations
– with service providers processing data on our behalf
Such providers are bound by contractual data protection obligations.
7. Cookies
We use cookies and similar technologies to analyse website usage, enable functionality and personalize content.
Cookies are small text files stored on your device. They help us remember your preferences, understand how our website is used and support security features.
Essential cookies are set automatically. Other cookies are used only with your consent via our cookie banner.
You can change or withdraw your consent at any time via your browser settings or the cookie banner. Disabling cookies may limit certain website functions, including the ability to complete purchases.
8. Responsible
The data controller responsible for processing your personal data is:
TRAZOS
Jan Andrés Benöhr
Harthauser Straße 79
81545 Munich
Germany
9. Your Rights
You have the right to access, rectify, erase, restrict processing, receive your data and object to processing.
10. Complaints
If you are not satisfied, you may contact us or your local supervisory authority:
Bavarian State Office for Data Protection Supervision (BayLDA)
Promenade 18
91522 Ansbach
poststelle@lda.bayern.de
11. Contact details
For any questions about this Privacy Policy or our processing of your personal data, please contact us:
TRAZOS, Harthauser Straße 79, 81545 Munich, Germany
or by sending an e-mail to support@trazos.de.